Close
Careers back-button opportunities back-button

post

Customer Enablement

Enterprise Support Services

  • Reference number: 0010
  • Job type: Permanent
  • Juba
    Central Equatoria
  • Organisation Name: MTN South Sudan
  • MTN Level: 2
  • Posted: 14 Mar 2025

Job requirements

Job Requirements (Education, Experience and Competencies)

QUALIFICATION

  • Bachelor’s Degree in Business Administration/IT/Engineering/ Commerce or related fields.

 EXPERIENCE

  • Minimum 2-3 years of relevant working experience

 COMPETENCIES                                                  

Skills/Physical Competencies:

  • Strong verbal and written communication
  • Empathy
  • Customer focus
  • Technical proficiency
  • Ability to manage multiple tasks efficiently.

 Knowledge:

  • Good written and oral English and Arabic language skills
  • Billing and CRM systems experience
  • Self-starter with strong planning, presentation, communication, and interpersonal skills
  • Good Computer skills include Word, Excel, PowerPoint, and Internet.

 Training:

  • IT training
  • Billing and CRM systems training
  • Computer literacy
  • Communication etiquette
  • Basic understanding of GSM/ICT products and services
  • Customer care experience / training

Job description

RESPONSIBILITIES (Not limited to:)RESPONSIBILITIES (Not limited to:)
  • Onboarding of customer.
  • Ensure compliance with onboarding requirements (KYC and SIM reg requirements etc.)
  • Provisioning of accounts and activation of subscribed services.
  • 1st level key/managed account customer support
  • Incident management.
  • Indirect channel management & support.
  • Product and provisioning system support.

IT Security Responsibilities/ Tasks:

  • Comply with all Information Security Policies and related documents.
  • Report security weakness/incidents to either the respective head of department or the Enterprise Information Security Manager
  • Must not exploit known security weaknesses.
  • Participate in all forms of Information Security Awareness
Please note:Please note:

This position is open exclusively to South Sudanese nationals.

• We strongly encourage qualified ladies to apply.

• Only shortlisted candidates will be contacted. If you do not hear from us within 14 days after the closing date, please consider your application unsuccessful

• By applying for this vacancy, you are consenting for MTN South Sudan to process your personal data for purposes of this application and further undertake verification of your personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings, as part of the selection process.

• MTN South Sudan reserves the right to not fill the advertised position

Application Deadline: 01/04/2025